Overview
At Wonderbloom Toys, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return and refund policy as outlined below.
Return Window
You may return unused, unopened products within 30 days of the delivery date. To be eligible for a return, items must be in their original packaging with all tags and labels intact. Please provide your order number and reason for return when contacting us.
Condition of Items
Returned items must not show signs of use or damage. Products that have been opened or tampered with may not be accepted unless they are defective or damaged upon arrival. Items returned after the 30-day window may be rejected or subject to a restocking fee.
Refund Process
Once we receive your returned item and inspect its condition, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable, unless the return is due to our error or a defective product.
Non-refundable Items
Certain items are exempt from return and refund, including:
- Gift cards and vouchers.
- Personalized or custom-made products.
- Items that are classified as hygiene-sensitive, such as water toys or feeding products.
- Digital downloads or consumable items that have been opened.
Contact Us
To initiate a return or ask about a refund, please contact our customer service team at Wonderbloom Toys, 545 Queen St, Brisbane QLD 4000, Australia, or email us at wonderbloomtoys@gmail.com. We will do our best to resolve any issue promptly.